Returns process

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a returns process, please contact us at hello@soccersuckers.com. If your return is processed, we’ll send you a unique returns reference number [URRN] and instructions on how and where to send your package.

Items sent back to us without first requesting a URRN, which you will need to include on your returns documentation, will not be accepted.

All returned items must be received within 21 days of the URRN being issued.

We will notify you once we’ve received and inspected your return, and advise you of the refund process, which will invariably be automatically credited against your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

You can always contact us for any return questions at hello@soccersuckers.com.

Damages and issues

Every SoccerSuckers™ item is handled with the utmost care however, we appreciate that on occasions an item may be damaged in transit. If, on delivery, your item has been affected, please email us within 24 hours,  at hello@soccersuckers.com providing the following details:

• Name and address

• Order reference number

• A description of the damage

• A photo and/or video clip of the damaged item

Please do not return any faulty items before receiving further information from our Customer Care Team.